SMART FEATURES

All Features

Real-Time Notifications

Employers and employees receive instant alerts when a concern is submitted, updated, or responded to.

Smart Alert Settings

Control who gets notified with flexible alert settings—group notifications for unassigned concerns and direct alerts for assigned users.

Concern Automation

Concern statuses update automatically based on actions taken, ensuring consistency in how statuses are applied. This reduces manual work and improves tracking.

Collaborator Management

Primary users can invite team members to help manage and resolve concerns.

Secure File Attachments

Both employees and employers can upload documents, images, and other files to support concerns.

Anonymous Two-Way Communication

Employees can follow up with employers through the system while maintaining anonymity.

Immediate Employee Access

When employees go to ShareAConcern.com, they land directly on the reporting page.

Easy Task Management

Assign priorities and categories to all concerns from your task page dashboard or from within the concern detail page.

Concern Tracking

Monitor the progress of each reported concern from submission to resolution, ensuring no issue is overlooked.

Custom Reporting Site

Employees can access their organization’s reporting page with a simple, direct link—no Employer ID needed.

1-Click Case Reports

Generate a PDF case report instantly for any concern in any status.

Communication Templates

Pre-built email and flyer templates make it easy for employers to introduce Share A Concern to employees.

Internal Case Notes

Employers can add private notes to concerns for internal discussions without them being visible to employees.

Anonymous Reporting

Employees can safely share concerns without revealing their identity, fostering a more open and honest workplace.

24/7 Reporting by Phone

Employees can submit concerns anytime via a toll-free number with an automated question-and-answer system.

Concern Assignments

Easily designate concerns to the right users for investigation and resolution.

Smart Closing Features

Concerns cannot be closed until all tasks are completed, ensuring each issue is fully addressed before resolution. This guarantees thorough follow-through on every submission.

Instant Business Reports

Generate one-click reports to analyze trends, response times, and resolution rates.

Instructional Wallet Cards

Provide employees with physical cards containing simple instructions on how to submit concerns.

Custom Time Zones

Users can set their own time zone to ensure accurate timestamps are displayed to them.